Provide a valid tax ID number with your first order. 

First-time orders require payment by credit card or prepaid by check (NO COD). 

We accept Visa, MasterCard, Discover, and American Express. Credit cards will be charged only upon shipping. 

Prepayment by company check is accepted and must include freight charges. Orders prepaid by check will ship upon bank clearance. 

Application for Net 30 terms is available for reorders. Approval requires submission of four trade references (contact name, address, phone, and email). 

Invoices past due by more than 30 days are subject to a 5% late fee per month. Net 30 terms are not available for accounts 45 days past due. 

Reorders on delinquent accounts will not be shipped until the account is current. 

First-time order minimum: $150. 

Reorder minimum: $150. 

Standard lead time: 5–7 days. 

After major wholesale events: 2–3 weeks. 

All orders are shipped FOB Miami, FL, via USPS or UPS Ground unless otherwise specified. 

Expedited shipping options (FedEx, DHL, etc.) are available upon request and may incur additional fees. 

Shipping charges are based on actual weight and may include packing and handling fees. 

Inspect shipments immediately upon receipt. 

Report any damages or shortages to Customer Service within 7 days. Claims made after this period may not be honored. 

Notify Customer Service of returns within 7 days of receipt to obtain authorization. Unauthorized returns are subject to a 20% restocking fee. 

Cancellations must be made within 5–7 days of order confirmation. Cancellations after this period may incur a 20% restocking fee. 

Backorders exceeding $75 may be shipped automatically within 4 months unless cancelled. 

Please indicate at the time of order if you do not wish to receive backorders. 

Available for single shipments totaling $100 or more. 

A $7 handling fee applies to all drop shipments. 

Custom orders for new designs or colors may require minimum quantities and additional charges. Contact Customer Service for details. 

Products with multiple colors are packed assorted. Specific color requests are considered custom orders. Substitutions may occur if standard colors are unavailable. 

Due to the handcrafted nature of our products, slight variations in size, shape, and color may occur. 

Pricing is subject to change without prior notice due to fluctuations in costs or exchange rates. 

For questions, claims, or assistance, please contact: Email: info@extolltd.com - Phone: 727-944-5944